Role Of Software Hotel Management In The Post COVID World
Before COVID-19, the human touch was the key factor for a delightful hotel guest experience. Face-to-face interactions with hotel employees is not something to fear but something to look forward to, especially when it comes to room services. They were necessary for exceeding guests’ expectations. Hotels have adopted the latest hotel software technology to reignite customer loyalty, increase bookings, and to generate more revenue in the post COVID world. Before exploring how hotel application software and hotel management tool can help them reshape operations, let’s find out what hotel guests expect in the post COVID hospitality industry. What Are New Hotel Guest Expectations? Health and safety concerns are in top these days. Hotel guests expect high hygiene protocols, which means frequent sanitizing and hand sanitizing stations. Some guests don’t want the hotel staff to clean their room during their stay. Other expectations are mobile check-in and...